Online Orders will continue to ship uninterrupted with alternative couriers during the Canada Post strike.

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FAQs

Please read our FAQs page to find out more.

How do I change the location for pickup?

Place your order online and select the pickup option at any location. When you get to the cart it will ask you the preferred location of pickup. We will then transfer the product to your desired location. Please note, transfers take additional processing time.

How quickly do you ship?

Usual delivery time varies from 3-5 working days depending on your location. Some remote locations might take longer, depending on local circumstances. So do please note that it is expected delivery time, not guaranteed delivery times. We will always send you an email with your tracking number once we are ready for dispatch. You can then track your parcel via your tracking number on the courier tracking site. In case of any issues or questions in relation to an individual delivery, we recommend you contact your local courier or partner office for the fastest problem solving. You are of course also welcome to contact us in relation to any questions regarding your delivery.

How much does shipping cost?

How much does shipping cost?

Ontario and Quebec
Standard Shipping $16.95, Express $25
Free Shipping over $160

Rest of Canada
Standard $24.95
Free Shipping over $185

United States
Shipping Rates vary, add to cart to check.

Can I place an order and pick it up at one of your retail stores?

Yes you can and we strongly encourage all local customers to come visit us in-store. You just need to select which store upon checkout and the product will be available for pickup at the chosen location within 48 hours.

Can I modify or cancel my order after it has been placed?

If you’d like to cancel or change your order, please call 1-905-608-8558 as soon as possible. We’ll do everything we can to accommodate your request; however, please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process. Please refer to our return policy for information on returning or exchanging items you have ordered. Be sure to carefully confirm your order before submitting as changes cannot be made to orders prior to shipping. All customized orders are final sale. Please note: If you cancel an item that qualified you for a promotion or special deal, you may no longer receive that discount or promotion.

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